What is Dynamics 365 Customer Service?

Empower your customer service team and delight your customers with Microsoft's end-to-end service and support management software, Dynamics 365 Customer Service.

Support ticket tracking

Track and manage customer support tickets generated via email, phone or web.

Support process flow

Move tickets across configurable process flows to track their progress and gain valuable insight.

Knowledge base

Use an internal knowledge base to provide templated and automated email responses to customer inquiries.


This enterprise-grade software can be customized to meet your specific customer service team needs.

Self service portal

Utilize Microsoft's customer service portal to allow customers to submit and manage support tickets.

Dashboards and reports

Create interactive dashboards that provide day to day insight on support trends, activities, and social media interaction.

Key Benefits

Earn loyalty

Increase brand loyalty and advocacy by providing personalized and contextual interactions across the customer journey, through any channel and from any device.

Empower agents

Provide your agents with everything they need to deliver a more personalized, effective standard of service – using tools that are at their fingertips, from a single application.

Stay agile

Adjust at the pace of innovation through actionable insights that anticipate the rapidly changing needs of customers and your brand.

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