Even the most meticulous accountants encounter situations where an invoice needs to be corrected. Perhaps a pricing error slipped through, a customer returned merchandise, or a simple data entry mistake skewed the amount due. In these scenarios, credit memos can be voided by navigating to the Receivables Posted Transaction Maintenance window (accessible via Transactions >> Sales >> Posted Transactions).

Within the Receivables Posted Transaction Maintenance window you will look up, or enter, the Customer ID and then look up the credit memo or A/R transaction that you want to void.

Once the desired A/R transaction has been selected, you will want to validate the Void Date and Posting Date. The Void Date and Posting Date are important because the dates could be referencing a closed month, but you could just reference the same dates that were used when the entry was posted to back out the activity on the A/R subledger.

Lastly, click on the Void button at the bottom right side of the window to kick off the void process. You can enter an additional transaction or change the Customer ID to void another transaction if you choose to do so. The posting journals relating to the voided transactions will not print until you close the Receivables Posted Transaction Maintenance window.

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