At Bond Consulting Services, we know how important it is to get help when you need it, and to know where things stand once you’ve asked. That’s why we are excited to introduce the BCS Support Portal, a new self-service hub designed to make submitting and tracking support requests faster and easier for our clients.
Whether you’re a Dynamics 365, Dynamics GP, M365, or Power Platform customer, the portal puts everything you need to manage support in one place.
A Single Hub for all Your Support Needs
With the Support Portal, you can:
- Submit support or maintenance requests directly to the BCS team.
- View and manage your submitted cases anytime — see what’s open and what’s been resolved.
- Upload screenshots, documents, or images related to your issue.
- Communicate with the team through case comments — keep a single, shared thread of updates.
Only data relevant to your company is displayed, and you can manage user access at any time.
Part of our Unlimited Support Experience
The new portal is also part of the rollout of BCS Unlimited Support — our flat-rate plan that provides unlimited requests across Dynamics 365, GP, Power Platform, Microsoft 365, and Copilot. It’s designed to simplify how we work together, reduce back-and-forth emails, and give you the transparency you deserve.
Learn more about Unlimited Support
Even if you’re not on Unlimited Support, the portal makes it easier to stay connected with our team and keep projects moving.
Our Commitment to Better Service
BCS is committed to helping small and mid-sized businesses make the most of their Microsoft investments. The Support Portal is one more way we are streamlining communication, enhancing self-service options, and improving overall customer satisfaction.
We’re here to make support simpler, so you can focus on running your business, not chasing down answers.
Frequently Asked Questions
Will my data and requests be private?
Yes. You’ll only see the requests submitted by authorized users from your organization. All data is securely stored within Microsoft’s trusted cloud environment.
Is there a cost to use the portal?
No. Access to the Support Portal is available to all BCS customers on a support plan, including Unlimited Support. Learn more about our support options.
How do I sign up?
Your BCS account manager will send you login details and a short guide. Once you’re in, you can start requesting help right away. Not a customer, contact us now to see how BCS can help!
Do I need another password?
No — the portal uses your existing Microsoft 365 credentials for secure, single sign-on.
What types of requests can I submit?
Anything related to your Microsoft Dynamics 365, GP, Power Platform, or Microsoft 365 environment — from troubleshooting and training to configuration changes or licensing questions.
How quickly will someone respond?
Our team reviews new requests promptly and makes sure every one is acknowledged and assigned to the right consultant. You’ll always see when it’s being worked on and get updates directly in the portal.
Can non–Unlimited Support clients use the portal?
Yes. All active BCS clients will have access to the Support Portal. Unlimited Support users simply benefit from unlimited requests and priority response.
Ready to get started?
The BCS Support Portal launches alongside our new Unlimited Support offering. To learn more about Unlimited Support or explore other support plans, visit our Support Overview page.
