“The future of manufacturing will be defined by the quality of investments companies are making today.” – Microsoft

Successful manufacturers today care about integrated digital and physical visibility, increased efficiency, additional flexibility, and lower costs. They want to connect equipment and factories, leveraging data from the factory floor to the customer call center to improve every aspect of their operations.

Digitization, or digital transformation, is fundamentally changing the way manufacturers do business, enabling a customer-centric approach while optimizing operations. Digitally empowered manufacturers engage customers throughout the product lifecycle from design to field service. They sell value-add services to complement product sales, opening new revenue streams and strengthening customer relationships.

The Bond Consulting Services’ vision for supporting digital manufacturing, embraces the seismic shifts in the industry today. We offer solutions that provide a unified and flexible approach across the office and production floor processes. The approach enables transformation in six distinct ways:

1. Optimize supply chain operations through better visibility and collaboration – By collecting, integrating, and visualizing global supply chain data worldwide, manufacturers gain better visibility into their operations from production to sales.
2. Streamline the management of assets, products, and production – With a consolidated view that unifies process oversight and provides real-time insight, manufacturers can institutionalize efficiency gains and use connected devices to monitor and resolve issues remotely.
3. Engage customers in powerful new ways – this approach is built on a combination of predictive analytics, the ability to deliver value-added services at scale, and guided or self-directed service that’s relevant to customer needs.
4. Transform service centers into profit centers – Thanks to the ever-decreasing cost of IoT sensors, sophisticated mobile devices, and cloud-based data aggregation, manufacturers can improve service quality and margins by offering remote monitoring and proactive maintenance services that supplement break/fix support. By more intelligently coordinating technicians equipped with mobile and virtual reality tools, companies can leverage existing expertise and minimize costly engagements.
5. Accelerate innovation for a competitive edge – The best way for manufacturers to pursue innovation is to understand their business more deeply, from customer usage through supply chain sourcing and production. With IoT-enabled parts, assets, and products, manufacturers can gain the insights needed to innovate. Data from connected products and equipment can empower developers, engineers, and technicians to collaborate.
6. Empower employees to work more effectively – When a company can provide 360-degree views of customer assets and work order history, technicians are empowered by a better understanding of not only the job in front of them, but of other similar and successful field service engagements. This goes hand in hand with empowering service agents to provide instant feedback, using machine learning to find and follow similar cases for successful troubleshooting, and scheduling a visit or evaluation.

Contact us today to learn more about transforming your productivity without transforming your warehouse!