What is Dynamics 365 for Field Service?

Increase customer satisfaction with intelligent scheduling, native mobile support, and remote asset monitoring to help you get the job done right the first time, all powered by Dynamics 365.

Optimized scheduling

Easily schedule resources manually, with recommendations, or automatically to empower your field service team.

Contract management

Make it easier to manage and maintain the accuracy of service contracts and installed products across customers and locations.

Customer communications

Keep customers informed, make communication easier, and ensure they have positive interactions at every step of the service chain.

Inventory management

Manage inventory updates and stock history across locations, including warehouses, depots, and trucks.

Mobile productivity

Mobile apps offer your technicians access to a full 360-degree view of customer and case history.

Connected Field Service

Detect, troubleshoot, and resolve issues remotely with Internet of Things connected devices.

“Service organizations must develop a balanced and holistic approach to improving all aspects of their business as they mature. Increasing levels of business process maturity result in significant performance improvements.”

SPI Research, Service Performance Insight LLC

Optimize your scheduling

  • Easily schedule resources manually, with recommendations, or automatically
  • Identify and organize available field service resources by category to create a smarter workload and resource balance
  • Match skill sets of the technicians against the work requirements
  • Take geography, availability, truck inventory, regulatory requirements, customer preference, and service level agreement into account

Equip your mobile workforce

  • Offer your technicians access to full, 360-degree view of customer and case history
  • Improve work consistency and first-time fix rates by offering technicians step-by-step guidance
  • Provide mobile workers with a multiday calendar of work order details that can be dynamically changed and managed
  • Link work orders to customer and case history, product configuration and installations, parts information, and pricing

Profit from predictive services

  • Automate troubleshooting and remote fixes so a technician is dispatched only when necessary
  • Enable customers to see upcoming service appointments and view completed and open cases through a customer portal

See it in action

Marketing with Dynamics 365 for Sales

Sync Email with Dynamics 365

Connect SharePoint Online to Dynamics 365

Automatically collect and track emails with Dynamics 365 Auto Capture

I'm interested, what do I do next?

Schedule a Demo

Do you want to see a product demonstration live?

See a Demo

Get a Quote

Are you interested in getting a quote?

Get Started

Not sure? Schedule a free consultation with one of our product experts.