Microsoft Copilot $21 now $18/user/month + 1 month free

February 27, 2024

Email Setup in Dynamics 365 Business Central

Eliminate email chaos with Dynamics 365 Business Central. Setting up an email within Business Central allows you to run specific email scenarios to automatically send important reports like purchase orders and invoices without having to open an email app.

Set Up Email Accounts

  1. In the global search, enter “Email Accounts” and select the option in red.
    Screenshot of Business Central desktop app with white background and a red box around "Email Accounts" dropdown list.
  2. Select New > Add an email account.
    Screenshot of Business Central desktop app with red boxes around New and Add an email account
  3. Select Next
  4. Select the option for the email type you would like to setup and click Next.
  5. Follow the steps for the email setup.
  6. Once it is setup, it will show up in the email accounts list.

To test the configuration, select Process > Send Test Email.

Once configured, email functionality is enabled across Business Central.

Configure Email Scenarios

Email Scenarios allow specific documents to be sent from designated email addresses.

In the Email Accounts page, you have an “Email Scenarios” option.

This option will allow you to set specific documents to be sent from a specific email address that is setup within the system.

Any unassigned documents are sent using the default email account.

Microsoft documentation provides additional details on Email Scenarios and supported configurations. 

Where This Fits in Business Central Projects

Email setup and scenario configuration are commonly completed during a Business Central implementation to ensure documents are routed correctly and consistently across teams.

Need Help with Email Configuration?

If you need help setting up email accounts, scenarios, or automated document delivery in Business Central, our consultants can assist.

Contact BCS

Other articles

What Copilot “Cowork” Means for Business Users

Zoltan Orban

|

March 26, 2026
Microsoft recently introduced Copilot Cowork, and I wanted to take a closer look at what it represents in practical terms, especially for business users working across Microsoft 365 and related…

Why CRM Data Quality Matters More Than Data Volume

Marisa Mini

|

March 24, 2026
A database of 100,000 messy, outdated records is far less valuable than 5,000 that are clean and accurate. Companies often obsess over data volume. But when more data is prioritized over…

From Reactive to Predictive: AI in Business Central Distribution

Zoltan Orban

|

March 19, 2026
Most distribution teams don’t lack reporting. If anything, they often have too much of it. Dashboards, planning worksheets, inventory reports, and KPIs are readily available inside Dynamics 365 Business Central. Yet…

AI Agents in Business Central: How the Payables Agent Works

Jennifer Ryan

|

March 17, 2026
If you're curious how AI agents in Microsoft Dynamics 365 Business Central actually work, we're hosting a live walkthrough of the Payables Agent on March 26. See live how the agent…

Migrating 1.3 Million CRM Records in Dynamics 365: Why We Used a Custom Console App

Marisa Mini

|

March 5, 2026
A government client needed to restructure 1.3 million contact records in Microsoft Dynamics 365 CRM. At that scale, traditional UI tools and flows can throttle, fail silently, or leave a…

AI Agents in Manufacturing ERP: D365 Business Central Guide

Seetharaman Andiappan Rajaram

|

March 4, 2026
AI agents are now live inside Microsoft Dynamics 365 Business Central. For manufacturers evaluating AI in ERP systems, the practical question isn’t what an agent is it’s how AI agents…