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Featured Blog

Migrating 1.3 Million CRM Records in Dynamics 365: Why We Used a Custom Console App

Marisa Mini

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March 5, 2026

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A government client needed to restructure 1.3 million contact records in Microsoft Dynamics 365 CRM. At that scale, traditional UI tools and flows can throttle, fail silently, or leave a migration half-finished. Instead of relying on standard imports,…

Bond Consulting Services

How to Connect Power Pages & D365 Customer Engagement for a Seamless Self-Service Experience

Marisa Mini

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December 4, 2025
Power Pages for Customer Service, Field Service, and Sales PortalsCreating a seamless, modern customer experience starts with reducing the back-and-forth. If your customers (or vendors, partners, applicants, members, etc.) still…

Why Dynamics 365 Customer Engagement is More Than Just a CRM

Eduardo Haro

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October 2, 2025
A typical CRM offers a system where businesses may manage customers, handle sales pipelines, and drive sales growth. Although Microsoft Dynamics 365 Customer Engagement (CE) can do all the tasks…

What Is the Omnichannel Extension for Dynamics 365 Customer Service?

manager

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January 10, 2022
Omnichannel is an extension for Dynamics 365 Customer Service that allows for enhanced customer engagement through a suite of new capabilities. One of these such capabilities generates and tracks service…

What’s New in Dynamics 365 Customer Service!

manager

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May 17, 2021
Dynamics 365 Customer Service is Microsoft’s premier end-to-end service and support management software. Dynamics 365 Customer Service enables users to consistently deliver tailored and personalized services to customers leveraging AI…

How Microsoft Dynamics 365 Delivers CRM – Part 3: Customer Service

manager

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January 20, 2020
In the business community, CRM is well known. It stands for Customer Relationship Management. But in some circles, it has become known as CE, which stands for Customer Engagement. Regardless…

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