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Featured Blog

Dynamics GP to Business Central: Migration Overview & Considerations

Jennifer Ryan

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February 12, 2026

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Microsoft Dynamics GP support sunsets on December 31, 2029. After that date, product enhancements, tax and security updates, and mainstream support will be discontinued. As a result, many organizations running Dynamics GP are beginning to evaluate Microsoft…

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How to Connect Power Pages & D365 Customer Engagement for a Seamless Self-Service Experience

Marisa Mini

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December 4, 2025
Power Pages for Customer Service, Field Service, and Sales PortalsCreating a seamless, modern customer experience starts with reducing the back-and-forth. If your customers (or vendors, partners, applicants, members, etc.) still…

Why Dynamics 365 Customer Engagement is More Than Just a CRM

Eduardo Haro

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October 2, 2025
A typical CRM offers a system where businesses may manage customers, handle sales pipelines, and drive sales growth. Although Microsoft Dynamics 365 Customer Engagement (CE) can do all the tasks…

What Is the Omnichannel Extension for Dynamics 365 Customer Service?

manager

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January 10, 2022
Omnichannel is an extension for Dynamics 365 Customer Service that allows for enhanced customer engagement through a suite of new capabilities. One of these such capabilities generates and tracks service…

What’s New in Dynamics 365 Customer Service!

manager

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May 17, 2021
Dynamics 365 Customer Service is Microsoft’s premier end-to-end service and support management software. Dynamics 365 Customer Service enables users to consistently deliver tailored and personalized services to customers leveraging AI…

How Microsoft Dynamics 365 Delivers CRM – Part 3: Customer Service

manager

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January 20, 2020
In the business community, CRM is well known. It stands for Customer Relationship Management. But in some circles, it has become known as CE, which stands for Customer Engagement. Regardless…

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