Positive Pay exports are used by banks to validate issued checks before processing payments. In Dynamics 365 Business Central, Positive Pay files are created using Data Exchange Definitions linked to a bank via a Bank Import/Export Setup.
Occasionally, users encounter the following error when running a Positive Pay export:
“Amount must have a value in Positive Pay Detail: Data Exch Entry No.=XX, Entry No.=YY. It cannot be zero or empty.”
The issue seems to occur when a single check is issued for multiple payments and the lines to print on the stubs are not enough. The subsequent printed pages will show as VOID with an amount of 0. The Positive Pay Export fails because a check cannot have a zero amount.
Why This Error Occurs
This issue typically occurs when:
- A single check is issued for multiple payments
- The check stub does not have enough lines
- Additional pages are printed as VOID
- One or more Positive Pay records contain a check amount of $0.00
Because banks do not accept zero-amount checks, the export fails.
How to Fix the Positive Pay Export Error
- Open Data Exchange Definitions
- Locate the Data Exchange Definition record
- Under the “Line Definitions” grid
- Select the Detail Line Type
- Click on Manage > Field Mapping
- Check the Optional box for the Column No. that contains the check amount.
- Return to the Bank Card and retry the export.
After completing these steps, the error will be fixed.
Why Positive Pay Setup Matters During Implementation
Bank file formats and Positive Pay mappings are often configured during a Business Central implementation. Ensuring export definitions handle edge cases—such as voided stubs—helps prevent failed bank transmissions later.
Need Help with Banking or Positive Pay Setup?
If you need help configuring Positive Pay, bank integrations, or financial controls in Business Central, our team can assist.
