The ongoing COVID pandemic has completely transformed consumer habits to center around digital and self-service purchasing through eCommerce channels. Therefore, retailers have had to evolve with the changing times to cater to the new expectations while maintaining buyer needs.

Dynamics 365 Commerce is Microsoft’s premier end-to-end retail solution that helps retailers create amazing customer experiences, support their employees and optimize business operations. Bond Consulting Services (BCS) specializes in implementing, integrating, customizing and supporting Dynamics 365 Commerce to boost eCommerce visibility and sales for businesses of all sizes. Microsoft recently launched new updates and capabilities for Dynamics 365 Commerce to support both B2C and B2B customers and transform business processes to support new digital channels.

Dynamics 365 Commerce B2B Overview:

The new B2B eCommerce capabilities for Dynamics 365 Commerce enables organizations across various industries to digitize their transactions with user-friendly, self-service and personalized experiences, while still providing the unique capabilities needed for a B2B users. Check out some of the cool new features below!

1. Dynamics 365 Commerce now supports varied channels and Headless Commerce Engine to deliver retail experiences anywhere your customers or partners are buying.

2. Dynamics 365 Commerce includes AI and ML driven features such as Distributed Order Management, Accessibility Insights and Product Recommendations to enhance operations and engage customers.

3. Dynamics 365 Commerce’s robust architecture easily handles internet-scale without compromising user experiences so you can extend and implement new omnichannel business processes with minimal effort and cost.

4. Dynamics 365 Commerce now provides a single solution for both B2B and B2C customers to streamline business operations and increase your supply chain agility and retail visibility.

5. Dynamics 365 Commerce integrates with Dynamics 365 Sales, Dynamics 365 Customer Service and Power Virtual Agent to enhance the customer journey and support your lead and opportunity management.

6. Dynamics 365 Commerce can be used to boost sales and eCommerce success across a variety of industries from Automotive to Manufacturing to much more!

7. Dynamics 365 Commerce provides a complete end-to-end commerce experience through Merchandising, Digital Experiences, Inventory Management Supply Chain and Management Store Operations.

8. Dynamics 365 Commerce makes Business Partner Onboarding simple by allowing business partners to submit a request for onboarding, enabling administrators to review and approve the onboarding request, and designating the requestor as administrator for the B2B business partner.

9. Dynamics 365 Commerce enhances merchandising and ordering by using Order Templates for quick order entry and supporting quantity thresholds in the ordering flow as well as support on the account payment method.

10. Dynamics 365 Commerce encourages self-service purchasing and enables the administrator to view order history across the entire organization, request account statements and invoice documents, and support the payment of open sales invoices.

To learn more about how Dynamics 365 Commerce can elevate your retail business, please contact our BCS Team at (562) 988-3451 or sales@BondConsultingServices.com.