Microsoft Dynamics 365 | Use Omnichannel to Increase Customer Service Capabilities

Omnichannel is an extension for Dynamics 365 Customer Service that allows for…


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Agile IT is a cloud-first managed services company that provides consulting,…


Win and Retain More Customers with Dynamics 365 Customer Insights

With the new age of digital transformation, businesses must digitize and…


What is Dynamics 365 Customer Voice?

Dynamics 365 Customer Voice is Microsoft’s new scalable feedback management…


What’s New in Dynamics 365 Field Service!

The 2021 Release Wave 1 Features for Dynamics 365 Field Service became…


When to Migrate from Dynamics AX to Dynamics 365

If you are using Dynamics AX, the thought of migrating to Dynamics 365 has…


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Retailers Are Struggling | Microsoft Can Help

When I say that retailers are struggling, that’s not entirely true. Because…


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How Microsoft Dynamics 365 Delivers CRM - Part 3: Customer Service

In the business community, CRM is well known. It stands for Customer…


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How Microsoft Dynamics 365 Delivers CRM - Part 2: Marketing

In the business community, CRM is well known. It stands for Customer…


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Are You Feeling the Skills Gap Squeeze, Your ERP System Can Rescue You!

Skills Gap How serious is the skills gap? In 2018, there were 3.8 million tech…