Microsoft Dynamics 365 & GP Support Services
KEEP WORK MOVING ACROSS ERP & CRM
STAY PRODUCTIVE, NOT STUCK
Why Microsoft Dynamics 365 & GP Support Matters
Your Microsoft investment should keep getting better, not harder to manage. With the right support, you can:
- Minimize downtime with fast fixes
- Adopt new features from Microsoft’s twice-yearly updates — safely and effectively
- Standardize processes across finance, sales, and operations
- Improve reporting and decision-making
- Control costs with clear, predictable coverage
SUPPORTING THE ENTIRE MICROSOFT STACK FOR SMALL & MEDIUM SIZED BUSINESSES
BCS Supports Dynamics 365 ERP & CRM, GP, and More
Business Central (ERP) – Finance, inventory, manufacturing, projects, and distribution workflows
Customer Engagement (CRM) – Sales, Customer Service, Field Service, Marketing
Dynamics GP – Financials, distribution, and transition support if/when you move to Business Central
Power Platform + Microsoft 365 – Automate, analyze, and collaborate with Power BI, Power Apps, Automate, and Teams
Copilot – Practical AI enablement for sellers, service agents, and BC users
Support options
Choose the support services path that fits you
Ad Hoc Support (Time & Materials)
Best for: One-off Dynamics issues in GP or D365
How it works: Pay only for the hours you use
Highlights:
- No long-term commitment
- Simple hourly billing
- Perfect for “just fix this” requests
Unlimited Support Plan (Most Popular)
Best for: Businesses who want predictable costs + peace of mind
How it works: Flat monthly fee with unlimited requests
Highlights:
- Covers Dynamics GP, Business Central, CE, Power Platform, M365 & Copilot
- Proactive checks + update guidance
- Dedicated team that knows your system
Project Services
Best for: Larger initiatives and enhancements
How it works: Scoped project with clear deliverables and timelines
Highlights:
- Upgrades, migrations, new module rollouts
- Integrations with ISVs (Avalara, EDI, WMS/TMS, payments, portals)
- Runs in parallel with day-to-day support
SUPPORT COVERAGE OVERVIEW
How BCS Supports Dynamics 365 & GP Users
These are some of the ways our team keeps your Dynamics 365 and GP environments running smoothly.
- Break/fix troubleshooting – errors, permissions, posting, sync failures
- Release-wave updates – guidance to adopt Microsoft’s twice-yearly features
- Reporting & analytics – Power BI dashboards, Jet Reports, Excel templates
- Licensing & roadmap guidance – right-size SKUs, add-ons, and environments
- User training & enablement – sessions for finance, sales, service, and ops
- Security & governance – roles, audit trails, DLP basics, environment setup
- ISV integrations – Avalara, Shopify, EDI, payments, e-commerce, portals
EXPECT MORE FROM SUPPORT
What You Can Expect with BCS Support Services for Microsoft Software
- Plain-English guidance your team will actually use
- Real-time ticket visibility through our client portal
- Fewer repeat tickets and faster resolution
- Cleaner data and stronger adoption over time
MICROSOFT SUPPORT TO KEEP YOU WORKING
Trust Bond Consulting
Bond Consulting: Your Support Partner
With decades of ERP and CRM experience, Bond Consulting Services has supported small and medium-sized businesses for 25 years. Our consultants are Microsoft-certified and based in the U.S. — no outsourced helpdesk.
Ready to keep work moving?
GET THE ANSWERS YOU NEED
BCS SUPPORT – FAQ
Do you support Dynamics GP as well as Dynamics 365?
Yes. We provide ongoing GP support and help clients explore a path to Business Central when the time is right.
Will you work with our existing ISVs/partners?
Absolutely. We coordinate with ISVs and your IT for faster resolutions.
Can you help us roll out Copilot safely?
Yes — licensing, governance, pilot use cases, prompts, training, and adoption tracking.
Do you do projects (migrations, new modules)?
Yes, via a scoped project. Day-to-day support stays responsive; projects run in parallel with clear owners.
Can you help with Microsoft’s twice-yearly updates?
Yes. Each release wave brings new features that can improve business operations. We review them with you, recommend what to adopt, and guide your team through testing and training.
Do you handle integrations for my Microsoft solutions with other systems?
Yes. We regularly support Avalara, EDI, payment solutions, e-commerce (Shopify), and custom integrations. If your ISV isn’t listed, we can usually coordinate directly with the vendor.
Can you advise on my Microsoft 365 or Dynamics licensing?
Yes. We provide licensing reviews to make sure you’re not overspending and that you have the right mix of SKUs, add-ons, and environments.
How do we get started with support services for Dynamics 365, GP, & Copilot?
It’s simple: choose Ad Hoc, Unlimited Support, or a scoped project. We’ll do a quick environment review, agree on priorities, and start resolving issues right away. Contact us to get started.
