What is Dynamics 365 for Retail?

An end-to-end solution that helps retailers create amazing customer experiences, support their employees, optimize operations, and transform their products.

Drive unified commerce

Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience.

Create a modern store experience

Manage stores efficiently, increase sales, and instantly adapt to the changing needs of your customers.

Effectively manage merchandising

Improve ROI and product demand by centrally managing merchandising—including product information, categories, assortment, and pricing.

Optimize operations through insights

Reduce fulfillment costs, improve inventory utilization, and efficiently manage your business by using customer and operational insights.

Innovate with a modern and adaptable platform

Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services that you already use.

Unify digital, in-store, and back office operations to personalize customer engagement and increase employee productivity. Dynamics 365 for Retail empowers retailers to create exceptional, insightful shopping experiences.

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Provide integrated sales dashboard with visibility to project-based opportunities, and key metrics to help forecast profitability and feasibility. Streamline and integrate the process allowing the Sales manager to quickly create project contracts, track labor rates and generate SOWs.


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Make it easy for Sales manager to collaborate with PMs to Estimate and define the work using standard project templates. And visualize cost, effort, and sales value of the work as he submits the final customer proposal. Build credibility by collaborating with customers for project planning, estimation and tracking.


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Make it simple, effective and efficient to manage and track estimated and billed project time by integrating the tasks and deliverables on the calendars. Connect the right person to the right tool through the right device and right experience to enter time and expense, and update project status and skills profiles. Provide real-time financial insights to customers and empower them to take collaborate on timely corrective actions.


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Provide Project managers a one-stop-shop dashboard to review, override, track overruns and approve all costs and time impacting their projects. Ensure the Project invoices reflect the terms of the contract and the approved work and expenses and customers have visibility to projected v/s actuals budget. Automate generation, approval and distribution of accurate and reconciled invoices in email and on the web. Enable integration with best-in-class back-office applications for financials.


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Leverage Azure Machine Learning to recommend right resources for the right work based on updated skills and availability of consultants. Simplify the engagement model between Sales, PM and Resource managers to forecast demand and resource allocation. Empower consultants to apply directly for open and relevant project roles.

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