What is Dynamics 365 Customer Voice?
Microsoft Dynamics 365 Customer Voice helps businesses of all sizes understand their customers better with real-time feedback and actionable insights to deliver exceptional experiences and drive business opportunities.
Predictive insights
Automatic alerts and customized workflows will trigger predictive insights so you can engage with customers at the most critical times.
Advanced analytics
Discover hidden trends and important metrics through streamlined data analysis with advanced analytics supported by AI.
Personalized surveys
Continuously track customer sentiment and perceptions of your products and services with personalized and customizable surveys.
Integrated data
Connect your data across a variety of applications to build unified customer profiles.
Dashboards and reports
Create interactive dashboards that provide day to day insight on support trends, activities and social media interaction.
Build strong connections
Strengthen your relationship with customers through the customer management dashboard and real-time follow-up.
“We know that experiences drive beliefs, beliefs drive actions, and actions drive results. With Dynamics 365 Customer Voice, we’re exceeding expectations with customer service and driving trust in our brand.”
Jim Dillon, Director of Order Fulfillment at Panduit.
Earn loyalty
Increase brand loyalty and advocacy by providing personalized and contextual interactions across the customer journey, through any channel and from any device.
Track customer sentiment
Capture real-time feedback and track customer sentiment through personalized and customizable alerts, triggers and surveys.
Run smarter with connected operations software
Bring agility and efficiency to your customer engagement operations by integrating data across your entire organization.
Drive business opportunities
Maximize actionable insights to drive opportunities by leveraging advanced analytics to uncover trends and metrics.
See it in action
Financial management
- Transform your business performance
- Create more efficient processes
- Deliver robust reporting and analytics
- Ensure regulatory compliance across 34 countries, in 60 different languages
Manufacturing
- Work smarter with connected operations
- Optimize production planning, project management, operations and activity scheduling, and cost management.
Supply chain
- Streamline your supply and demand
- Digitally transform your supply chain with advanced warehouse and inventory management to optimize visibility and fulfillment, product insights, material sourcing, and integrated logistics.
Cloud services
- Roll out powerful and flexible ERP tools
- Get real-time information on almost any device. Simplify and accelerate business process changes, seamlessly integrate with legacy systems, simplify global compliance, and scale elastically.
I'm interested, what do I do next?
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