Job Description:

We are seeking a Senior Dynamics 365 Customer Engagement (CRM) Functional Consultant to join our team. The candidate will be expected to design, implement, customize, and support Microsoft Dynamics 365 Sales, Customer Service, and Field Service. Functions include strong knowledge of common sales cycles, business process flows, and common CRM data types such as accounts, contacts, leads, and opportunities.

Candidate must be self-motivated, solution focused, and enjoy a dynamic team environment. This position is full remote, some onsite may be required on a case-by-case basis, must be based in the United States.

Job Responsibilities:

• Lead and participate in the design and architecture meetings with clients and team members to gather and document project requirements.
• Demonstrable record of accomplishment of successful Dynamics 365 Sales, Customer Service, and Field Service planning and implementation.
• Create data migration and integration mappings.
• Guide projects along through daily communications with the client and/or Project Manager.
• Ability to successfully engage in multiple initiatives simultaneously.
• Troubleshoot and resolve open technical and non-technical support issues for clients.

Skills Required:

• At least 5 years of experience in the below areas:
  • Working with Dynamics 365 Customer Engagement system – particularly with at least two of the following:
    1. Sales
    2. Customer Service
    3. Project Service Automation/Project Operations
    4. Field Service

• • Fetch XML
  • CRM Web Services
  • SmartConnect, KingswaySoft (or similar data integration software)
  • Scribe (or similar data migration software)
  • MS SQL Server
  • Customer/Vendor Portal
  • Click Dimensions
  • Microsoft Office 365 (Excel, Word, etc.)

• Experience with Exchange, SharePoint, or Teams integration a plus
• Achieved Microsoft Certification(s) in related field
• Candidate must have a bachelor’s degree.
• Excellent consulting, communication, written and presentation skills.

The compensation range for this position is $90,000 to $110,000 yearly salary, in addition there is an incentive compensation bonus that gets paid out one month in arrears. Eligible employees are able to enroll in our medical, dental, and vision insurance. BCS covers 50% of the employee base plan. In addition, once eligible you may participate in the 401K plan where BCS matches 20% of the first 5% of salary. Employees will accrue two weeks of paid vacation yearly as well as the California paid sick leave. Employees will also enjoy seven holidays throughout the calendar year.

Job Type: Full-time

If you are interested in the above position, send a current resume to hr@bondconsultingservices.com or complete the form below.