Microsoft Bookings Empowers Teams and Drives Customer Engagement

Microsoft has completely revamped Bookings, the user-friendly appointment scheduling tool within Dynamics 365. Our team at Bond Consulting Services is excited to delve into the powerful new features in the updates, as we use Microsoft Bookings to set up important meetings with our consultants.  

Microsoft Bookings offers several enhanced functionalities to improve scheduling efficiency.  Bookings seamlessly integrates with your calendar, ensuring clear delineation between free and busy times when clients look to schedule appointments. This protects your privacy while offering clear availability. You can now manage both personal and shared booking pages, allowing you to cater to individual and team scheduling needs. Additionally, detailed bookings with company names and comments can be created, streamlining meeting preparation and communication. 

Bookings’ granular access control allows you to manage who can access your bookings page, ensuring only authorized personnel have scheduling permissions. For managing shared booking pages, administrator permissions are required. Automated scheduling policies notify staff of appointments and assign clear meeting ownership. Bookings also offers flexible staff assignment options. You can assign meetings directly to specific staff members or allow clients to choose from your available team members based on their relative expertise. Buffer times and business hours can be set for each booking page, providing further customization for your team.  

Microsoft’s overhaul of Bookings isn’t just about internal efficiency; it offers a significant boost to customer engagement. The ability to schedule appointments directly through a user-friendly online portal empowers clients to choose a time that works best for them, eliminating the need for lengthy email exchanges. With one link, customers have their own view of availability. Additionally, clear communication through detailed booking descriptions and confirmation emails ensures clients understand who they’ll be meeting with and what to expect during the appointment. This streamlined process fosters a sense of professionalism and builds trust with your clientele. Furthermore, the option to choose from various services allows clients to find the solution that best addresses their specific needs, leading to a more personalized and satisfying customer experience. 

To access Bookings for your own company is simple. Just log in to Office.com, navigate to the “Apps” section, and select Bookings (may be under “More Apps”).  

For more information about Bookings or other Microsoft Dynamics products, feel free to reach out to us at Sales@BondConsultingServices.com or click here to schedule a free consultation with one of our Dynamics expert consultants. Alternatively, you can always visit our YouTube channel for helpful product videos and recorded walkthrough webinars.