Software Is a Commodity. Customer Service Is the Differentiator!

Do your customers care what software you’re running? Trust me. They don’t.

What they do care about is service. They demand a superior customer experience, fondly known in our industry as the CX. And that’s exactly what Microsoft Dynamics 365 for Customer Service delivers. It empowers your customer service team to delight your customers with Microsoft’s end-to-end service and support management software.

It’s the differentiator that you’ve been looking for to climb to the top rung of the ladder in your industry.

Key Differentiators of Microsoft Dynamics 365 for Customer Service

Dynamics 365 supports ticket tracking so you can track and manage customer support tickets generated via email, phone, or web. It supports process flow so you can move tickets across configurable process flows to track their progress and gain valuable insight. It includes an internal knowledge base wiki that provides templated and automated email responses to customer inquiries.

It’s customizable to meet your specific customer service team needs. It introduces a self-service portal that allows your customers to submit and manage their own tickets. And there are interactive dashboards and reports that provide day to day insights on support trends, activities, and social media interaction.

Key Benefits of Microsoft Dynamics 365 for Customer Service

Earn loyalty

Increase brand loyalty and advocacy by providing personalized and contextual interactions across the customer journey, through any channel and from any device.

Empower agents

Provide your agents with everything they need to deliver a more personalized, effective standard of service – using tools that are at their fingertips, from a single application.

Stay agile

Adjust at the pace of innovation through actionable insights that anticipate the rapidly changing needs of customers and your brand.

Key Reasons to Choose Bond Consulting Services

Bond Consulting Services (BCS) operates out of Long Beach, California, where our expert team of consultants assists clients with their ERP and CRM needs. Our team members have backgrounds in business and management. They include many former CFOs, CIOs, and Controllers. Our consultants have more than 100 years of combined experience and industry knowledge to help your business climb to the top of your industry.

With more than 17 years of industry experience, we are confident in our ability to deliver on the solutions we provide and proud of our extensive expertise and unparalleled understanding of Microsoft’s suite of products and how they work together.

We pride ourselves on adding exceptional value to our customers by delivering outstanding customer experiences and providing proactive relationship management through our award-winning relationships with Microsoft and industry associations.

Visit us at or just pick up the phone and call 562.988.3451.