It’s no secret that support plans can be confusing. It’s tough to decide ahead of time just how much support you’re going to need over the course of a year, especially if you’re new to Microsoft Dynamics GP.  And, it does depend on how savvy your users are. Can they fix a “simple” problem like a stuck batch on their own, or do they need Customer Support to do that for them?

So instead of choosing a plan that offers 5 or 10 or 25 hours of support, unlimited support is very attractive, especially if it’s offered at a reasonably low monthly fee. Actually, the industry is moving in that direction and at Bond Consulting Services (BCS) we’re proud to be at the forefront of that movement.

The advantages of unlimited support for your Microsoft Dynamics GP solution are clear:

• It takes the guesswork out of the equation
• It allows you to budget accurately for your support needs
• It provides peace of mind
• It ensures that you can solve issues quickly, working with the knowledgeable, Dynamics-experienced support personnel at BCS

With our unlimited support package, you can call, email, or chat with our support team as many times as you want for one low monthly fee based on how many licensed Microsoft Dynamics GP users you have.

Here’s what you need to know about the BCS unlimited support package:

• The cost is $50 per user per month
• There’s a minimum commitment of 3 months
• It includes unlimited calls, emails, and support tickets related to deployed applications and modules
• Bond Consulting Services must be your Microsoft Partner of record
• It covers questions and problem resolution that can be handled over the phone, via email, or through the use of online remote access tools
• Your request for support will receive a response within 2 business hours
  • Support services are available during normal business hours, which are Monday through Friday, 9:00 am to 5:00 pm PST, holidays excluded

Read more about Bond Consulting Services Unlimited Support for Microsoft Dynamics GP.

Of course, in addition to technical support, BCS supports your GP system with:

• System Upgrades – We’ve completed hundreds of seamless upgrades with minimum system downtime, making the transition painless and easy.
• Data Import and Export – Our developers can create complex one-time or recurring data extracts, based on your organization’s needs.
• Report Development – We support GP Report Writer, Smartlist Builder, FRx, Management Reporter, and Microsoft SQL Reporting Services.

Bond Consulting Services is a national consulting firm that empowers organizations across the United States to thrive in a digitally transformed world. We operate out of Long Beach, California, where our expert team assists clients with their ERP and CRM needs.

Visit us at www.BondConsultingServices.com, complete this form or just pick up the phone and call 562.988.3451.