Microsoft Acquires Parature

Microsoft announced its acquisition of Parature! Parature is the leading provider of cloud-based social and customer engagement solutions that empower organizations to deliver more efficient and effective customer service and support across more channels including social media. According to Bob Stutz, Corporate Vice President, Dynamics CRM at Microsoft

“Today’s announcement that Parature will join the Microsoft Dynamics family marks a significant milestone in our mission to enable organizations to deliver amazing customer experiences. The addition of Parature’s cloud service solutions not only strengthens the Microsoft Dynamics CRM offering, but also accelerates our efforts to deliver differentiated customer care capabilities.”

This is fantastic news for existing and potential new users of Microsoft Dynamics CRM and CRM Online. Parature’s tagline is: “Customer Service that revolves around you.” At BCS we believe that great customer service starts one customer experience at a time.

Bond Consulting Services congratulates both Microsoft and Parature on this exciting new chapter!

Read more from Bob Stutz here: Microsoft Dynamics CRM